Casa Del Libro Reviews
(Rated by 12 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.8
Base on 12 Reviews
Ratings by Feature
Ratings by Feature
- Customer Service4.6
- Return Policy4.9
- Price & Quality4.7
- Good Value4.3
- Shipping & Delivery4.4
Recent Customer Reviews (12)
Ümüt Hoogvliet
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Alicia Wood
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Rachel Bull
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Scoville Beaudoin
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Gazsi Havasi
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Georgina Bencsik
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Tanya Fernandez
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Bella Sári
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Stuart Olson
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Martim Costa
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Casa Del Libro Pros & Cons
Pros
1
Wide selection of books and eBooks, including exclusive offers available only online or in physical stores, providing variety for customers.
2
Partner program with benefits such as discounts, signed books, exclusive activities, guaranteed minimum prices on bestsellers and new products, and free or low-cost shipping depending on order size.
3
User-friendly app that offers a simple, comfortable, and secure shopping experience with personalized digital appointments with booksellers.
4
Physical stores have knowledgeable staff, enhancing the in-person shopping experience.
CONS
1
Some customers report that online prices can be higher than physical store prices, especially when factoring in shipping costs.
2
The partner membership program may involve additional fees or service charges that can increase the price for some users.
3
There are complaints about slow refund processes after returns made through the website.
4
Lack of a clear suggestion box online has been noted by some users despite QR codes being available in physical stores for feedback submission.
Casa Del Libro Features and Benefits
Features
Wide selection of books and eBooks
Providing variety for customers including exclusive offers available only online or in physical stores
Partner program
Discounts, signed books, exclusive activities, guaranteed minimum prices on bestsellers and new products, free or low-cost shipping depending on order size
User-friendly app
Simple, comfortable, and secure shopping experience with personalized digital appointments with booksellers
Knowledgeable staff in physical stores
Enhancing the in-person shopping experience
Extensive Catalog
Access to an extensive variety of titles catering to diverse interests
Camera search
Quick addition of new books without manual entry
Wishlist
Personalized shopping prioritization
Leo Members program
Tailored offers promoting literacy among children
Secure shopping
Confidence in transactions
Community feedback
Enhanced user engagement through shared experiences
Second-hand marketplace
Cost-effective options expanding purchasing choices
Tagus app integration
Streamlined eBook management
Membership Program
Free partner program with three levels (Original, Genuine, Legend) providing 5% discount on purchases over €30, guaranteed minimum price on bestsellers, reduced shipping costs or free shipping, exclusive events, signed books, early access to releases